Terms & Conditions
Membership fees and charges are fully earned upon payment. PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. We may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes. If your Payment Method reaches its expiration date and you do not edit your Payment Method information or cancel your account (see, "Cancellation" below), you authorize us to continue billing that Payment Method and you remain responsible for any uncollected amounts.
Your CALL THE DOC membership will continue month- to-month unless and until you cancel your membership or we terminate it. You must cancel your membership before it renews each month in order to avoid billing of the next month's membership fees to your Payment Method. We will bill the monthly membership fee to the Payment Method you provide to us during registration (or to a different Payment Method if you change your account information). Membership fees are fully earned upon payment.
You may cancel your CALL THE DOC membership at any time. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH MEMBERSHIP PERIODS. To cancel, visit our website and request cancellation through the "Contact Us" link, or call 1-800-414-7882 (toll-free). There is a cancellation form that must be requested, filled out completely, and returned back before cancellation is approved.
2. Use of Services
NOT FOR EMERGENCIES. The Call The Doc Services are not for use for medical emergencies or urgent situations. IF YOU THINK YOU HAVE AN EMERGENCY, CALL 911 IMMEDIATELY. Call The Doc is a medical service that provides a convenience to our customers of not having to see their Primary Physician in a non-emergency situation. Call The Doc does not replace the Primary Physician however we provide a service when your Primary Physician is unavailable. Patients should continue to get their yearly exams, blood work, and check-ups thru their Primary Physician. Patients who are requesting refills on prescriptions will be handled on a case-by-case basis. Call The Doc reserves the right to not refill prescriptions if our doctors deem it necessary for lab work to be completed for the safety and wellness of our patients.
Please see Call The Doc Plans and Pricing Page.
Call The Doc makes no warranty as to the content of any treatment response. You and your physician are solely responsible for all information and/or communication sent during a teleconsultation or other communication. Call The Doc does not guarantee that a teleconsultation is the appropriate course of treatment for your particular health care problem. You agree to contact your physician immediately should your condition change or your symptoms worsen. If you require urgent care, you should contact your local emergency services immediately. CALL THE DOC SCREENS AND CONFIRMS THE QUALIFICATIONS FOR ALL OF OUR TELEMEDICINE PROVIDERS.
You agree that any prescriptions that you acquire through the Call The Doc Services shall be solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact a physician or pharmacist if you have any questions regarding the prescription.
Call The Doc may send you newsletters regarding common medical and health related topics or preventive care messages containing specific medical and health related information, links to other related Web sites and specific questions related to your Call The Doc Record. Additionally, Call The Doc makes available self care informational services which provide general medical and health information. These communications and resources are not comprehensive medical text and do not include all the potential information regarding the subject matter. These communications and resources are for general educational and informational purposes only, and should not be relied upon as a substitute for patient-specific medical diagnosis and treatment or construed, directly or indirectly, as the practice of medicine or dispensing of medical services by Call The Doc. Such information is not a substitute for seeing an appropriate healthcare professional for medical treatment. The information contained these communications and resources are compiled from a variety of sources and may or may not be considered authored by Call The Doc. Call The Doc makes no warranty as to the content of these materials or the information contained therein.
Call The Doc hereby grants you a limited, revocable, non-transferable and non-exclusive license limited solely to viewing or downloading a single copy of the material on the Call The Doc web site and to use the Call The Doc software to the extent necessary to use the Call The Doc Services solely for your personal, noncommercial use. With the exception of your Medical Records, Call The Doc retains all right, title and interest in and to Call The Doc, the Call The Doc Services and any content, products, documentation, software or other materials on the Call The Doc web site, and any patent, copyright, trade secret, trademark, service mark or other intellectual property or proprietary right in any of the foregoing. The information available through the Call The Doc Services is the property of Call The Doc. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the information owned by Call The Doc received through the Call The Doc Services to anyone, including but not limited to others in your organization. Use, reproduction, copying, or redistribution of Call The Doc logos is strictly prohibited without written permission from Call The Doc.
3. Legal Notices and Disclaimers
YOU ACKNOWLEDGE THAT YOUR USE OF THE CALL THE DOC SERVICES IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED THEREWITH. ALL INFORMATION, PRODUCTS OR SERVICES CONTAINED ON OR PROVIDED THROUGH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW CALL THE DOC AND ITS SHAREHOLDERS, AFFILIATES, DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES OR OTHER REPRESENTATIVES (COLLECTIVELY, "AFFILIATES") HEREBY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND FREEDOM FROM COMPUTER VIRUS STRAINS. WITHOUT LIMITING THE FOREGOING, CALL THE DOC AND ITS AFFILIATES MAKE NO WARRANTY AS TO THE RELIABILITY, ACCURACY, TIMELINESS, USEFULNESS, ADEQUACY, COMPLETENESS OR SUITABILITY OF THE CALL THE DOC PRODUCTS AND SERVICES PROVIDED HEREUNDER.
CALL THE DOC MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT: THE SATISFACTION OF GOVERNMENT REGULATIONS REQUIRING DISCLOSURE OF INFORMATION ON PRESCRIPTION DRUG PRODUCTS; OR ANY TREATMENT, ACTION OR APPLICATION OR PREPARATION OF MEDICATION BASED ON INFORMATION OFFERED OR PROVIDED THROUGH THE CALL THE DOC SERVICES.
Limitation of Liability
IN NO EVENT SHALL CALL THE DOC NOR ANY OF ITS AFFILIATES BE LIABLE FOR ANY DIRECT DAMAGES IN EXCESS OF (i) THE PURCHASE PRICE FOR THE PRODUCT, OR (ii) IN THE EVENT NO PURCHASE PRICE WAS PAID OR REQUIRED, $1,000. IN ADDITION, TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CALL THE DOC NOR ANY OF ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, PUNITIVE, INDIRECT, INCIDENTIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, WRONGFUL DEATH, LOSS OF USE, LOSS OF PROFITS, INTERRUPTION OF SERVICE OR LOSS OF DATA, WHETHER IN ANY ACTION IN WARRANTY, CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO NEGLIGENCE OR FUNDAMENTAL BREACH), OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF, OR THE INABILITY TO USE, THIS WEB SITE OR ANY SERVICE OFFERED THROUGH THIS WEB SITE OR ANY MATERIAL OR INFORMATION CONTAINED IN, ACCESSED THROUGH, OR PRODUCTS PURCHASED ON THIS WEB SITE, EVEN IF AN AUTHORIZED REPRESENTATIVE OF CALL THE DOC IS ADVISED OF THE LIKELIHOOD OR POSSIBILITY OF THE SAME. TO THE EXTENT CERTAIN JURSIDICTIONS RESTRICT ANY OF THE ABOVE LIMITATIONS OF LIABILITY; SUCH LIMITATIONS SHALL NOT APPLY IN SUCH JURISDICTIONS TO THE EXTENT OF SUCH RESTRICTIONS.
Electronic Medical Record
5. General Legal Provisions
Third Party Sites. Although Call The Doc may include links providing direct access to third-party Internet sites as a convenience, the inclusion of a link does not imply endorsement of the linked site by Call The Doc. Call The Doc takes no responsibility for the content or information contained on those other sites, and does not exert any editorial or other control over those other sites. Nor does Call The Doc take responsibility for the privacy policies and practices of these third-party links.
Operation and Record Retention
Call The Doc reserves complete and sole discretion with respect to the operation of the Call The Doc Services. Call The Doc may, among other things withdraw, suspend or discontinue any functionality or feature of the Call The Doc Services. Call The Doc is not responsible for transmission errors or corruption or compromise of data carried over local or interchange telecommunication carriers. Call The Doc is not responsible for maintaining data arising from use of the Call The Doc Services. Call The Doc reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Call The Doc Service pursuant to its internal record retention and/or destruction policies.
Limitations on Use
You agree not to access or use the Call The Doc Services in an unlawful way or for any unlawful purpose. You agree not to post or transmit: (a) a message under a false name; or (b) any information which (i) is libelous, defamatory, obscene, fraudulent, false or contrary to the ownership or intellectual property rights of any other person, or (ii) contains any virus, worm, Trojan horse or other code which is contaminating or destructive to the files or programs of Call The Doc or any of its affiliates. Call The Doc reserves the right to delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, and obscene or in violation of a copyright, trademark or other intellectual property or ownership right of any other person.
Third Party Rights
The indemnification provisions set forth above and the provisions under Section 3 Legal Notices and Disclaimers are for the benefit of Telemed, LLC (creators of the Call The Doc web site) and its Affiliates. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
Term and Termination
Call The Doc may provide notice by e-mail to the e-mail address you provided during the registration, by a general notice on the Call The Doc Web site, or by written communication delivered by first class U. S. mail or express courier to your address on record in the Call The Doc account information. You may give notice to Call The Doc at any time via electronic mail to firstname.lastname@example.org or by letter delivered by first class postage prepaid U. S. mail or overnight courier to Telemed, LLC. 2505 Thonotosassa Road #303. Plant City, Florida 33563
Call The Doc is designed and intended for use by adults. It is not intended for, or designed to be used by children under the age of eighteen. A parent or guardian, however, may use Call The Doc on behalf of a minor child. The parent or guardian assumes full responsibility for ensuring that the authentication information is kept secure and that the information submitted is accurate.