Frequently Asked Questions

Below you will fin the answers to most common questions asked by our visitors before they sign up. If you do not find the answer you are looking for, you can always scroll down and fill out the email form. We will be happy to help.

Call The Doc is dedicated to bringing high quality, value added health care products to our membership. Here are some of the highlights of the card:

  • Prescription Drug Program
  • 24/7 Phone Access
  • Laboratory & Diagnostic testing

There are no restrictions on access to discounts due to age or any health conditions you may have. However, services already completed or in progress before you join are not discounted.

If you apply in the family program, immediate family members residing in your household can use your Call The Doc membership card. You will be asked to provide application information for your immediate family members when you sign up.

The Call The Doc card has no access to private medical information. Only the providers have that information.

If you are unsatisfied and do not use the service with Call The Doc, then you can cancel your membership at anytime. We have a 30 day money back policy if the service is NOT used. Within the first 30 days of your membership you may return your member ID cards to the address shown in your membership kit and receive a full refund of your membership fee. The one-time processing fee is non-refundable, except in those states where refund provisions are specified by state law. If you cancel after the first 30 days, your membership will end at the end of the period for which you have already paid and you will not be billed further Cancellation You may cancel your CALL THE DOC membership at any time.

WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH MEMBERSHIP PERIODS. To cancel, visit our website and request cancellation through the “Contact Us” link, or call 1-800-414-7882 (toll-free). There is a cancellation form that must be requested , filled out completely, and returned back before cancellation is approved. 1. Terms of Use. The Call The Doc Services are offered to you under, and you agree to be bound by, the terms and conditions of this Terms of Use. We reserve the right to update or change these Terms of Use at any time and for any reason by posting the modified Terms of Use. Your continued use constitutes your agreement to be bound by any such revisions and you should therefore periodically visit this page of the website and print the latest version of the Terms of Use for your records. The date of the last update to these Terms of Use is stated at the document.

Yes, you must pay the pharmacy once you’ve received your prescription. Participating providers have an agreement that they will not bill the member for the difference between their usual fee and the reduced fee.

The Call The Doc card prescription drug program provides savings on both generic and name brand prescriptions. It allows for unlimited use by the member and his / her family. Prescription drug costs vary by provider due to differences in both retail and wholesale prices for their products. When the pharmacy’s usual and customary charge (retail price) is lower than the Call The Doc card discounted price, members will pay the lower price. Click Here for a Pharmacy Search.

If a provider does not accept the card, contact Member Services at the toll-free number in your Call The Doc fulfillment kit and the representative will help you.


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